Credentials required for accessing the online content will be sent to the email provided within 24 hours of purchase. As required, all related materials and/or other supporting materials will be shipped out via FedEx, USPS or UPS within 2 business days of purchase. Purchasers will be provided tracking information as soon our systems are updated so that they can ensure timely delivery.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once we receive notice that you would like to drop the course, we will send you an email to notify you that we have received your request and then review your program details to determine eligibility. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@edu2.com or 877.261.1484.
We will replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@edu2.com or call us at 877.261.1484 and we will provide shipping instructions for mailing back your item to be replaced.
If you elect to return any materials associated with your online program (as applicable), please contact us at info@edu2.com or call us at 877.261.1484 and we will provide shipping instructions for returning your item to our fulfillment center. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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