If you have downloaded your eBook or accessed it via the Bookshelf app outside of your course, the publisher may need to re-verify your access from time to time. If you get an error when attempting to access the eBook or if you are prompted to purchase the eBook, you need to re-establish access simply by logging back into your course and accessing the eBook from that point.
Re-Authenticate eBook Access Steps:
- If you are logged in to your course, please log out and back in. If you are not logged into your course, please log in using the credentials provided by Learner Support.
- Click on the eBook item in the left navigation one more time.
- Follow any prompts and you should be directed to the eBook without issue.
By completing this re-authentication step, you will be able to access your downloaded copy of the eBook on any other device without issue as well.